What are your rights when your takeaway order is wrong?

Problems with takeaways when being delivered aren’t unhead of but it can be frustrating when it hasn’t been a smooth experience.

While you might think it’s easier to leave the problem unsolved but what are your rights when your order isn’t correct?

What are your rights if your takeaway order is incorrect?

The Consumer Rights Act 2015 is where you’ll find information on your rights when it comes to takeaway orders, reports Sky News.

You can make a complaint and use the Consumer Rights Act when your takeaway order is incorrect (Image: Getty) The newspaper says that the Act says that “your food must be as described, of satisfactory quality and the delivery service must have been carried out with due skill and care, within a reasonable timeframe.”

Consumer group Which? has said that you’ll need to start your complaint by letting the delivery food app and the restaurant know that you aren’t happy.

It says customers should explain what was wrong with the order and you can add photos that might help support your complaint.

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If you don’t find a solution for your complaint, you can check the terms and conditions of the delivery food app that you ordered from even if it might be them or the restaurant who is likely to be responsible.

You could then complain again and explain that you think you are owed a refund under the Consumer Rights Act and according to the terms and conditions.

If you paid for your order with a debit card and if you still can’t get the problem solved, you could use a chargeback claim.

Or you could look into sorting a Section 75 claim if you spent more than £100 using a credit card.

What is a chargeback?

Sky News said: “Basically, if a retailer hasn't provided the goods or services you paid for, chargeback is a hidden way to get your money back.

“It's a mechanism whereby banks can reverse transactions made on a credit, debit or charge cards if there is a breach of contract.

“You can make a request for a chargeback if the company is refusing to offer a refund. But bear in mind, this is a voluntary scheme card providers subscribe to - not a legal right.”

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What is Section 75?

Sky News explained: “Basically, Section 75 is a way to get your money back if a retailer hasn't provided the goods or services you paid for - so long as you used a credit card or point of sale loan.

“The price of the purchase must be between £100.01 and £30,000, but you only have to spend one penny of it using a credit card for your rights to kick in.

“Section 75 is enshrined in law - the Consumer Credit Act 1974 - and allows you to raise a claim with your bank for a breach of contract or misrepresentation by the retailer.

“The protection was put in place to make sure customers are not forced to pay off debt for faulty goods and services - or those that never arrive - by making the lender just as liable as the retailer.”